Symantec antivirus5/3/2023 ![]() ![]() "We are aware of the issues, and Digital River is very much on top of them. "We hoped to make this as seamless as possible," said Chris Monnette, senior director of global services at Symantec. ![]() But Symantec never alerted its customers to the change, so as late as Sunday, customers were trying to contact for help and weren't getting responses.Īccording to Todd Frostad, senior director of business development at Digital River, the recent problems stem from the switch of customer services between the two companies. in Santa Clara, Calif., was Symantec's customer service provider.
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